Frequently Asked Questions about our cleaning services
FAQ
PLEASE SCROLL DOWN AND READ ALL THE INFORMATION BEFORE YOUR APPOINTMENT..........
We will text or call you 15 minutes before arrival on your appointment day
What payment methods do you Take
Cash or Debit/Credit Cards
Do I Need To Vacuum Before The Service?
Heavy Duty Commercial Style Vacuum Cleaning Is Done By Us as needed.
We need to be able to see all the areas of carpet we are cleaning
Please turn on all lights and open blinds before we arrive. We can't clean what we can't see and we want to do the best cleaning possible for you
Parking
Please leave a space in your driveway closest to the entry of your home for our van.
What do you consider a room?
We consider an average size room to be no larger then 200 sq. ft. Living room/dining room combos are considered two areas. Any area over 200 square feet but less than 400 square feet is priced as two areas. Hard floors are done by the square foot.
How long will it take to clean my carpets or floors?
On average, it will take approximately 20 to 30 minutes per room. This time can vary greatly depending on how soiled the surfaces are and any necessary spot removal treatments. Wood floors with wax buikd ups or other contaminates take longer. Also protective finish application will extend times.
Do you move furniture?
No, we ask that you move the items that you want off the floor prior to our arrival. You can put smaller items up on beds or couches, so we can cover more areas. Sorry, we schedule and price our appointments around our average time per room for cleaning and not moving and replacing furniture. We appreciate your understanding.
How long will it take for my carpet or floors to dry?
Unlike some cleaning methods where your carpets may get soaked and take 1-2 days or longer to dry, our process is typically dry in 1-2 hours. Preventing mold , loosening of the carpets and other potential problems.
Do you guarantee removal of all spots or stains in the carpet and floors?
We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers or floors. The age of the flooring and the type of fibers or materials also plays a factor in this.
Do I have to be home while you are cleaning?
No. As long as we have access to a hidden key or code, we just need to call and do a credit card payment over the phone prior starting the job. We can take before and after pictures for you and text them to you along with a professional receipt.
Are your products and methods safe?
100% People & Pet Safe, Non Toxic & Eco-Friendly!
Receipt for work completed
We will provide you with a professional work completion receipt for your records or landlord.
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Thanks for reading through these frequently asked questions. We appreciate the opportunity to serve you!
We service these areas:
Kitsap County
Bainbridge Island, Poulsbo, Silverdale, Bremerton, Port Orchard, Kingston, Indianola, and more.
ask about our additional srvices;
- carpet cleaning
-area rug cleaning
- tile & grout cleaning
-hardwood floor cleaning